1. Service Scope: This Supportive Listening Session is a text-based, non-clinical, coaching-based service for those seeking to be heard or simply looking for someone to talk to. Connect via secure, encrypted chat for personal support, empathetic listening, and wellness guidance. This session is designed to help you navigate life's stressors in a safe, confidential space.
2. Important DisclaimerI am not a therapist, counselor, or licensed mental health professional. This service is not intended to diagnose, treat, or cure any mental health or medical condition and is not a substitute for professional clinical therapy or medical advice. Clients are responsible for their own well-being and decisions.
3. Confidentiality and SecurityWe are committed to protecting your privacy. All conversations are treated as confidential, except where disclosure is required by law (such as a valid court order) or if there is an imminent risk of harm to yourself or others. Please be aware that the use of technology, including encrypted messaging apps, carries inherent risks, and we cannot guarantee absolute security of data transmission.
4. Payments, Refunds, and ReschedulingAll sessions must be paid for in advance at the time of booking. By booking a session, you acknowledge that all payments are final and non-refundable. Due to the nature of this service, we cannot offer refunds for missed sessions, nor do we provide rescheduling once a session time has been confirmed. Please ensure you are available and ready at your scheduled time before finalizing your booking.
5. Crisis ProtocolThis service is not a crisis or emergency response service. If you are experiencing a mental health emergency or crisis, please contact 988 or your local emergency services immediately.
5. Crisis ProtocolThis service is not a crisis, emergency, or mental health response service. If you are experiencing a mental health emergency, crisis, or are in immediate danger, please do not use this service. Instead, contact the following resources immediately:
988 Suicide & Crisis Lifeline: Call or text 988 (available 24/7, free, and confidential) or visit 988lifeline.org.
Emergency Services: If there is an immediate threat of harm to yourself or others, call 911 (or your local emergency number) or go to the nearest emergency room.
6. Safety and Emergency PolicyAHIRA LLC reserves the right to immediately terminate any session and refuse future service if a client expresses an intent to harm themselves or others, or exhibits behavior that threatens the safety of our platform. By using this service, you acknowledge that our support staff are not trained crisis counselors.
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